Qimbl

This Privacy Policy explains how Qimbl ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our platform and services. Qimbl is a short-term rental marketplace that connects guests with hosts. By using Qimbl, you agree to the practices described in this policy.

For all transactions processed through Qimbl, the host is the merchant of record. This means the host is the party responsible for the sale of accommodation services. Qimbl facilitates the transaction on the host's behalf, including payment processing, but the contractual relationship for the stay is between you and the host.

We may collect the following types of information:

• Account Information: Name, email address, phone number, date of birth, and profile photo when you create an account.
• Identity Verification: Government-issued ID or other documents required to verify your identity for trust and safety purposes.
• Payment Information: Billing address, payment card details, or bank account information. Payment data is processed by our third-party payment processors and is not stored directly by Qimbl.
• Booking and Transaction Data: Details of reservations, communication between guests and hosts, reviews, and transaction history.
• Device and Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, and actions taken within the app.
• Location Data: Approximate or precise location data when you use our services, with your consent where required.
• Communications: Messages you send through the platform, as well as any correspondence with our support team.

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Qimbl platform and its features.
• To process bookings and facilitate payments between guests and hosts.
• To verify your identity and ensure the security of your account.
• To improve the app experience, including personalising content and recommendations.
• To prevent fraud, detect suspicious activity, and protect the safety of our users and platform.
• To communicate with you about bookings, account updates, and customer support enquiries.
• To comply with applicable legal obligations and enforce our terms of service.

We retain your personal data for a period of 90 days following the completion of a transaction or the closure of your account, unless a longer retention period is required by law. After this period, your data will be securely deleted or anonymised.

We do not share your personal data with any third parties. Your information is used solely by Qimbl for the purposes described in this policy. The only exceptions are:

• Where required by law, regulation, or legal process.
• To protect the rights, property, or safety of Qimbl, our users, or the public.
• With service providers who process data on our behalf (e.g. payment processors), who are contractually bound to handle your data securely and only for the purposes we specify.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Request portability of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the details provided below.

We may use cookies and similar technologies to enhance your experience, analyse usage, and support the functionality of the platform. You can manage your cookie preferences through your browser settings.

Qimbl is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email. Your continued use of Qimbl after any changes indicates your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Qimbl Email: support@qimbl.com